HOW MUCH DOES SHIPPING COST?
We offer 3 shipping method:
1- FREE SHIPPING
2- Secure Shipping = 1.89 GBP
3- Priority shipping = 3 GBP
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at firstname.lastname@example.org to check the status of your order.
After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items . Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
HOW LONG DOES DELIVERY TAKE?
Usually 5-10 Business days. Due to high demand of some of our most popular products, please allow 5-15 Business days for delivery.
(Shipping carriers are experiencing delays due to the COVID-19 pandemic)
If your order hasn’t arrived in the estimated delivery times, please contact our support team at email@example.com
If your order hasn't arrived within 30 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Ralphrocher successfully ships A LOT of items worldwide each day. We have many happy customers in every corner around the world!
Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try our best to ship anywhere in the world.
WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?
This is due to the website charging in GBP. PLEASE NOTE: While the prices may display in your local currency you will be charged in GBP.
I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.
I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
HOW SECURE IS MY PERSONAL INFORMATION?
Ralphrocher adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.